North Miami Beach’s website boasts a feature that provides citizens with a unique means by which to report issues they encounter in the city.
Fix It NMB, an app and portal service launched on the city’s website in 2012, is meant to improve the community by allowing citizens to report any issue they encounter right away, according to city officials. Other state municipalities, including North Miami and Tallahassee, have adopted similar systems.
“It has been very effective,” said Nicole Gomez, chief of staff of North Miami Beach. “It makes it a lot simpler for people to report an issue. Rather than having to call, they can report the problem right on the app wherever whenever they can.”
Residents using the app can choose from one of 14 categories based on the issue they encounter. Once the person has selected the issue, they can then identify a specific problem within the category. Categories include issues regarding the police department, public service, sanitation, code enforcement and construction.
Users are asked to provide a location, description, whether they want to make the post visible to other residents and to add a photo of the issue.
If someone who is trying to report a problem and does not have an account with Fix It NMB, they will be asked to create one. This is so the person is able to receive updates on the issue they posted and know when it has been solved.
“I don’t think many people know about Fix It NMB, and it’s great,” said North Miami Beach resident Victor Cruz. “I’ve used it twice, and I got updates from the city as they were working on what I uploaded on the app.”
The Code Compliance Division communicates with users via email and handles issues residents report.
“What I think is cool about the app is that it tracks your location,” Cruz said. “I wasn’t exactly sure where I was both times I used it, but luckily it knew where I was, so it set the location automatically.”
Users can use pinpoint their location on a map or simply type it. They also can upload photos from their various devices.
Gomez said reported issues are usually seen immediately by a staff member and that on average it takes about a week for issues to be resolved.